The present General Conditions of Use and Contracting (hereinafter, "the General Conditions") govern, together with the Privacy Policy and Treatment of Personal Data, as well as the Cookies Policy, access and use of the accessible website through the domain name and its subdomains (hereinafter, "the Website"), as well as the contracting of products and / or services through it. The simple access to the Website attributes to the person who performs the condition of user of the Website (hereinafter, "the User") and implies the acceptance of all the terms included in these General Conditions. If you do not agree, the User must immediately leave the Website without using it.

By means of the acceptance of these General Conditions, the User states:

1. That you have read and understand the conditions set forth herein.

2. Who is of legal age in accordance with the regulations in force in their place of residence,

otherwise the minor must have the authorization of their legal representatives.

3. That, in case you are willing to hire a product and / or service, you have sufficient capacity to do so.

4. That assumes all the obligations set forth herein.

General Information of the Website

In compliance with the provisions of article 10 of Law 34/2002, of July 11, services of the information society and electronic commerce, below, the general information of the Website is offered:

Registered Office: Mustamäe tee 177 - 40, 12913 Tallinn Estonia


Phone: +372 55515844


Terms of Use

Access to the Website


Simple access to the Website is free except for the cost of the connection through the telecommunications network provided by the access provider contracted by the User.

The User's access to the Website doesn't imply the obligation to control the absence of viruses, worms or any other harmful computer element. It corresponds to the User, in any case, the availability of adequate tools for the detection and disinfection of harmful computer programs. is not responsible for the damages produced in the software and computer equipment of the Users or third parties during the use of the services offered, as well as of the damages of any kind produced in the User whose cause is derived from failures or connections in telecommunications networks that produce the suspension, cancellation or interruption of the Website service during the provision of this or prior.


Need for Registration


The use of certain services and contents may be conditioned to the prior registration of the User. The data entered by the User must be accurate, current and true. The registered User will be responsible at all times for the custody of his password, assuming consequently any damages that may be derived from its improper use, as well as the assignment, disclosure or loss of this. For these purposes, the access to restricted areas and / or the use of the services and contents made under the password of a Registered User will be deemed made by said Registered User, who will respond in any case of said access and use.


Use of the Website


The User is obliged to use the Website and all its content and services in accordance with the provisions of law, morality, public order and these General Conditions. Likewise, it is obliged to make appropriate use of the services and / or contents of the Website and not to use them to carry out illicit or criminal activities that violate the rights of third parties and / or that infringe the regulation on intellectual and industrial property, or any other norms of the applicable legal system.

The User is obliged not to transmit, introduce, disseminate and make available to third parties, any type of material and information (data, content, messages, drawings, sound and image files, photographs, software, etc.) that are contrary to the law, morality, public order and these General Conditions. By way of example, and in no case limiting or excluding, the User agrees to:

1. Don't introduce or disseminate content of a racist, xenophobic, pornographic, apology of terrorism or that violates human rights.

2. Don't introduce or disseminate on the network data programs (viruses and harmful software) that may cause damage to the computer systems of the access provider, its suppliers or third-party Internet users.

3. Not to disseminate, transmit or make available to third parties any type of information, element or content that violates fundamental rights and public freedoms recognized constitutionally and in international treaties.

4. Not to disseminate, transmit or make available to third parties any type of information, element or content that constitutes illicit or unfair advertising.

5. Not transmit unsolicited advertising, advertising material, "junk mail", "chain letters", "pyramidal structures", or any other form of solicitation, except in those areas (such as commercial spaces) that have been exclusively conceived for it.

6. Don't introduce or disseminate any false, ambiguous or inaccurate information and content in a way that misleads the recipients of the information.

7. Don't impersonate the identity of other Users using their registration keys to the different services and / or contents of the Website.

8. Not to spread, transmit or make available to third parties any type of information, element or content that involves a violation of the rights of intellectual and industrial property, patents, trademarks or copyright that correspond to the owners of the Website or to third parties.

9.Not to spread, transmit or make available to third parties any type of information, element or content that supposes a violation of the secrecy of the communications and the legislation of personal data.

The User is obliged to hold harmless against any possible claim, fine or penalty that may be required to be borne as a result of the User's failure to comply with any of the aforementioned rules of use, reserving, in addition, the right to request compensation for damages that correspond.

Contents and Services Linked through the Website

The access service to the Website may include technical linking devices, directories and even search tools that allow the User to access other Internet pages and portals (hereinafter, "Linked Sites"). In these cases,, will only be responsible for the contents and services provided in the Linked Sites to the extent that it has effective knowledge of the illegality and has not deactivated the link with due diligence.


In case that the User considers that there is a Linked Site with illicit or inappropriate content, he / she must inform about it, without this communication entailing the obligation to remove the corresponding link. In no case, the existence of Linked Sites must presuppose the formalization of agreements with those responsible or owners thereof, or the recommendation, promotion or identification of the Website, with the statements, content or services provided.


By not knowing the contents and services of the Linked Sites,, is not responsible for the damages caused by the illegality, quality, outdated, unavailability, error and uselessness of the contents and / or services of the Linked Sites.



Intellectual and Industrial Property


All the contents of the Website, understood by them, as merely enunciative, texts, photographs, graphics, images, icons, technology, software, links and other audiovisual or sound content, as well as their graphic design and source codes, are property of the or of third parties, without which any of the exploitation rights recognized by the current regulations regarding intellectual property over them may be understood to be assigned to the User.

The brands, trade names or distinctive signs are the property of or third parties, without it being understood that access to the Website attributes any right over them.

The User knows and accepts that the ratings and comments made on the products available through the Website may be accessible to the rest of the Users of the Website, including the identity of its author.

All comments freely hosted by the User on the Website, whether or not they include an opinion or description of the products offered (hereinafter, "the Contents"), the User grants a non-exclusive use license, of global territoriality and with the maximum legal duration. On the basis of this license, may freely exploit the rights of reproduction, transformation, distribution and public communication of the contents, solely for the purpose of being able to provide the services offered and to publicize its products and services.

The indicated delivery times are understood as of the working day following the confirmation of the order, likewise, the shipping costs mentioned above include in addition to the transport of the products, the packaging in specialized boxes and the insurance against loss or breakage.

The delivery of the order will be made at the address specified by the User during the purchase process. will not assume any responsibility when the delivery of the product isn't carried out as a result of the inaccuracy or falseness of the data provided by the User for this purpose, as well as in the event that the delivery can not be made due to external causes, such as the absence of the recipient at the time of delivery.

In case of absence of the addressee and whenever possible, a pass note will be left with the necessary information to arrange a new delivery at the address of the recipient or the necessary indications so that he / she will pick up the order at a certain place. In any case, after 7 days from the last delivery attempt without the order having been delivered, the same will be returned to the origin proceeding to terminate the contract.



Collection Conditions offers the possibility to the User, through the Website, to pick up their order directly in their distribution warehouse located in Pfalzburger Str. 71, 28207 Bremen Germany.


Schedule: From Tuesday to Friday from 10:00 am. to 4:00 pm. 


The option of collection doesn't entail any cost for the User, who must go to the selected collection point with the purchase receipt, as well as with the pertinent documentation that proves the ownership of the account from where the order was formalized.


In case the holder of the account can not exercise the same the withdrawal of the order, may authorize a third person instead, as long as you provide proof of purchase, an authorization of the account holder from which it was made order and a photocopy of an official identity document.



The delivery of the products will be carried out always guaranteeing the correct condition of the product and always in the presence of the person in charge of the collection. will not assume any responsibility for any damage or physical damage that the product may present once it has been delivered. 

Product Warranty


The products marketed through the Website have the guarantees offered by the producers of the same. In those incidents that justify the use of the guarantee, the substitution of the article will be opted for, a reduction in the price of the article or a refund of the amount of the affected article. In no case, the managements taken will entail an additional cost for the User.


The incident must be sent by email to within two weeks after receipt of the order, where reserves the right to request the User images or photographs of the affected products for the realization of the opportune verifications and to be able to take thus, the necessary measures to solve the incidence.


Processing of Orders


The registered User may contract through the Website the purchase of products. The purchase process is based on a virtual basket, in which the User can add the products that he wishes to purchase.


To add products to the shopping cart, once the User is on the product page and selected personalization options available, you must select the option "Add to cart". At all times the User can access and modify the content of the basket.


Once the products you wish to purchase are found in the shopping cart, the User may initiate the processing of the order, selecting the option "Confirm the purchase".


If the User hasn't entered any billing and shipping address, they must enter the required information in order to continue with the process of processing the order. In the event that the User wishes to send or invoice to a different address than usual, he will have the option of adding alternative addresses by means of the "+ Add new address" option.


Next, the User must select one of the shipping methods that best suits their needs, within the possibilities that the Website provides based on the shipping address and the specified country. The User will also have the option to include comments, requirements or additional information about their order through a text field.


The User after selecting the payment method and accepting the terms and conditions of the purchase set out here, by checking the check box, the User must ensure that the products indicated on the screen are the ones that he wishes to acquire and at this point, he will also be able to consult the total price of the selected products and shipping costs generated according to the specified address. Likewise, the User may view, in his case, the promotions applied to his order.


Finally, to complete the processing of the order, the User must click on the "Make the purchase" button and will automatically be redirected to the corresponding payment gateway. Once the payment has been processed correctly, the order will be processed automatically, confirming on the screen the information of the order and sending an email to the User confirming the operation and specifying the characteristics of the product, price, selected shipping method, date of contract, order number and delivery date.


Return of Orders


The User has a period of 14 natural days from the receipt of the products to request the return of the products, by sending an email to The User must state the order number and the products he wants to return.


The User must return the rest of the units of the products that have not been used, in perfect condition (without physical damage, dirt or open) and properly protected, ideally, in their original packaging. After verification by of the good condition of the products, the refund of the amount corresponding to the units returned, will be performed maximum period of 10 natural days and will be made using the same means of payment that the User used for the initial purchase. This guarantee doesn't extend to the transportation costs of the return, which will be assumed by the User.


Cancellation of Orders


The User is entitled to the cancellation of the order made without cost until the moment in which the shipment or collection becomes effective. Once the order is placed at the disposal of the transport company or the User has collected his order at one of the collection points established, the claim by the User will be considered a return.


Prices and Payment Methods


The prices of the products established on the Website are indicated in the description of the products and are expressed in the Euro currency (€).


The forms of payment available on the Website are the following:


1.   Payment by debit or credit card through a Virtual POS System.


2.   Payment through the PayPal payment platform.


3.   Payment by bank transfer to a bank account of the branch "Swedbank". in no moment access, knows or stores banking information of the Users during the performance of the payment transactions.


Right of Withdrawal


The buyer will have a period of 14 natural days after receipt of the product, to exercise their right of withdrawal without having to justify reasons or have any sanction.


In accordance with article 102.d of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, not being applicable supply of goods that may deteriorate or expire quickly, so that the right of withdrawal can't be exercised on bottles that have been opened for example, due to the rapid deterioration of the contents in such cases.


The buyer must state his intention to desist within the indicated period and must return the product. You can also use the withdrawal form model that is available in the following link: Withdrawal Form >. Likewise, the User may send an email to the address including his name and address, as well as the number of his order.


Wineagent will reimburse the sums paid by the User without withholding expenses, that is, the amount of the products purchased and their corresponding shipping costs. However, the cost of returning the products which will be assumed by the User.


Once the products have been received and the correct status has been verified, will return the corresponding amount to the User within a maximum period of 10 natural days. Products that don't retain their original packaging may suffer a depreciation and may be reflected in the total amount of the refund.


Modification of the General Conditions


The User must carefully read these General Conditions each time he accesses the Website or periodically, in order to always be aware of the latest and most updated version of these General Conditions. Therefore, the Website reserves the right to modify or update its content and services, these General Conditions and, in general, how many elements make up the design and configuration of the Website.